Support for young people at their fingertips

Crisis Text Line

Crisis Text Line serves young people in any type of crisis, providing them access to free, 24/7, emotional support and information they need via the medium they already use and trust: text messaging.

how it works

  • A Stark County youth texts 4hope to 741 741 anywhere, anytime
  • A live, trained specialist receives the text and responds quickly
  • The specialist helps the youth stay safe and healthy with effective, secure counseling and referrals through text message using Crisis Text Line’s platform

A Strong Families/Safe Communities grant from Ohio Department of Mental Health & Addiction Services is providing funding to pilot a crisis text line for Stark County’s youth and young adults. Stark County Mental Health & Addiction Recovery has contracted with Crisis Text Line to provide their comprehensive and HIPAA compliant texting platform, policy and procedure manual and monthly data reports.

Crisis Text Line partners with existing organizations that are experienced, highly trained and well-equipped to respond to youth and young adults in crisis: experienced crisis centers, youth-serving organizations and experts in the youth and mental health fields. Crisis Text Line was recently recognized by The Tech Awards as a finalist for the Nokia Health Award.

The goal is to reach young people struggling with depression, self-harm, suicidal thoughts and more.

FAQs

Is Crisis Text Line available on all carriers? If no, which carriers support it?
Crisis Text Line is available on most carriers. There are some smaller ones that do not support texting to short codes (the number, 741 741 is a short code). If a user cannot contact the short code, it is due to carrier.

Which carriers support Crisis Text Line at no charge?
AT&T, Sprint, Verizon and T-Mobile do not charge users for texts to our short code. They also do not reflect interaction with our short code on bills.

Do you have to have a smart phone to access Crisis Text Line?
No, but you do have to have texting capability.

Are there certain model phones (such as older flip phones) that don’t work for Crisis Text Line?
The phone type does not matter; however, the carrier does. AT&T, Sprint, Verizon and T-Mobile do not charge users for texts to our short code. They also do not reflect interaction with our short code on bills.


You can also call the Stark County Crisis Hotline anytime at 330-452-6000. More resources at StarkMHAR.org/Help.